Privacy Policy

Our Commitment to Your Privacy

At Hollowmere, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We believe in transparency and want you to understand exactly how your data is handled.

This policy applies to all visitors and users of our website. By using our site, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website.

Last Updated: November 21, 2025

Information We Collect

Information You Provide Directly

When you contact us through our website or request information about our services, you may provide us with personal information including:

• • Your name and professional title
• • Email address and phone number
• • Company name and business information
• • Project details and specific requirements you share with us
• • Any other information you choose to provide in communications

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• • IP address and general location information
• • Browser type and version
• • Device information and operating system
• • Pages visited, time spent on pages, and navigation patterns
• • Referring website or source

Cookie Information

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our cookie practices, please visit our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

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  Responding to Inquiries: To answer your questions, provide information about our services, and communicate with you about potential projects.
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  Service Delivery: To provide, maintain, and improve our game development services and deliver the projects you've contracted us for.
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  Website Improvement: To understand how visitors use our website, identify technical issues, and enhance user experience.
• •
  Marketing Communications: To send you updates about our services, industry news, or relevant information, but only if you've opted in to receive such communications.
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  Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
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  Security and Fraud Prevention: To protect our website, services, and users from unauthorized access, fraud, or other security threats.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

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  Consent: When you provide explicit consent for specific processing activities, such as marketing communications.
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  Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
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  Legitimate Interests: When we have a legitimate business interest that doesn't override your privacy rights, such as improving our services or preventing fraud.
• •
  Legal Obligation: When we need to process your data to comply with legal requirements.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

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  Service Providers: We work with trusted third-party service providers who help us operate our website and deliver our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
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  Business Partners: If you've requested information about studio partnerships or collaborative projects, we may share relevant information with our network of development studios in Northern England, but only with your consent.
• •
  Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• •
  Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information:

• • Encryption of data in transit using SSL/TLS technology
• • Secure storage of personal data with access controls
• • Regular security assessments and updates
• • Limited access to personal data on a need-to-know basis
• • Monitoring for unauthorized access or security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• • Contact form submissions are retained for up to 24 months unless you request earlier deletion
• • Project-related communications are kept for the duration of the project plus 6 years for legal and accounting purposes
• • Website analytics data is typically retained for 26 months
• • Marketing communications data is kept until you unsubscribe or request deletion

After the retention period expires, we securely delete or anonymize your personal information.

Your Privacy Rights

Under data protection laws, you have the following rights regarding your personal information:

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  Right to Access: You can request a copy of the personal information we hold about you.
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  Right to Rectification: You can ask us to correct inaccurate or incomplete information.
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  Right to Erasure: You can request deletion of your personal data in certain circumstances.
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  Right to Data Portability: You can request your data in a structured, commonly used format.
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  Right to Object: You can object to processing of your data for specific purposes.
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  Right to Restrict Processing: You can request that we limit how we use your data.
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  Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place:

• • Standard contractual clauses approved by regulatory authorities
• • Ensuring recipients are in countries with adequate data protection laws
• • Obtaining your explicit consent for specific transfers when required

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you through our website, email, or other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.